ShelterCare Information

In this section you will learn:

• ShelterCare Note from Mark Warren

• Gift of Insurance Selection

• Adopter Downloads Provided

• Printing Adopter Downloads

• Adobe Reader

• ShelterCare Webinar

• ShelterCare Frequently Asked Questions

Note from Mark Warren, President & CEO | Pethealth Inc

Below is an exerpt from an email communication from the President and CEO of Pethealth, Inc Mark Warren:

In support of this modification, we have created a ShelterCare Webinar.  You and your staff can register online at http://www.petpoint.com/outreachwebinars.asp.  This webinar will assist Shelter staff on how to inform adopters of the gift policy confirmation process, as well as provide information on the value of the gift in reducing shelter post adoption costs.

If you have any questions please contact Shelter Outreach at (866) 630-PETS 7387 ext. 425 or your regional Director of Outreach.

ShelterCare Gift Policies are delivered through PetPoint to clients who provide a valid e-mail address and adopt a microchipped animal. Those providing an email address but adopting an animal 12 weeks or older without a chip will receive a ShelterCare Offer – this is different than the ShelterCare Gift because the adopter will need to contact ShelterCare within 72 hours to activate their Gift Policy.  The instructions on how to activate the policy will be emailed to them directly.  Those who do not provide a valid email address will not be eligible for a ShelterCare Gift or Offer.
 

The Gift of Insurance section in the picture below will be defaulted to Immediate every time the user opens the Outcome Adoption screen.  Leaving this selected will automatically issue a ShelterCare gift of insurance to the adopter for their new pet. Selecting Deferred will allow you to defer the adoption, and the activation of the ShelterCare Gift until the time when the adopter picks up the animal and the Outcome Release is processed. Selecting None does not issue a gift automatically when the Outcome Adoption is processed through PetPoint, and no email address or microchip is required to process this adoption fully. If this is a historical adoption that is being entered more than 2 days after the animal goes home with the new owner, or is to be processed without the ShelterCare Gift for any reason, select None.

Adopter Downloads Provided

In order to help you message the ShelterCare Gift or Offer of Insurance to your adopters, we’ve now added a Messaging Checklist to the Adopter Downloads that you already print out of PetPoint.   The Messaging Checklist is designed as a printed script that your adoption staff can read directly to your Adopters.  It will help your adoption staff message the Gift or Offer consistently to all your adopters to ensure they understand what they need to do to activate or confirm their ShelterCare 30 day Insurance.  The Messaging Checklist is to be signed by your adoption staff member once you have gone over it with the adopter and kept for your records.   

PetPoint also sends an email confirmation directly to each adopter, which contains instructions for downloading their actual ShelterCare policy documents.  

In addition, PetPoint will create a customized download for each adopter containing documents that must be printed out and given to the adopter or downloaded and emailed to the adopter by the shelter/rescue.  The chart below summarizes what the customized download will contain:

Adopters will also receive email marketing from Pethealth, along with an email to confirm the coverage through our Consumer Portal.  Please see the Consumer Portal Online Help File for more information.  

Printing Adopter Downloads

To access and print the Adopter Downloads, follow these steps:

1. Click on the green button displaying the Animal ID.

2. When the new window opens up, it will prompt the user to download a PDF file, click Open.

3. Click on the printer icon to print out the documents.

Additional Information

Note: The Adopter Downloads require Adobe Reader in order to view them.  If you do not have Adobe Reader, go to www.adobe.com to download and install the latest version of the Adobe Reader program.  

To learn more about ShelterCare, please join one of our ShelterCare webinars.  Register you and your organization online for these at  http://www.petpoint.com/outreachwebinars.asp

You may also visit our ShelterCare Frequently Asked Questions help file for additional information, or read the Pethealth Journal # 28 ShelterCare Program Goes Green.  
 

In addition, if you wish to review what the adopter will be doing to confirm coverage online, including where they will download documents and claim forms, please read our Consumer Portal help file.

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