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What's new in PetPoint from 9/23/2016

Untitled Document COMING SOON: Changes and Improvements to Petango! 
Our team has been working hard behind the scenes to make improvements to Petango. Along with the new look, the site will now be mobile friendly. We’ve caught up with the times, and now potential adopters can search for their new family member on the go! We expect the new and improved Petango to be available as soon as next week. 
    Webservices and iFrame Users Need to Know:
    Webservices and iFrame users must update your scripts to use the new host name ( The old URL will continue to work, but we suggest making this change as soon as possible.

    Please click here to find further details on these changes.

NOW LIVE 9/1/2016: Changes to Promotion Values and Labels for ALL CLIENTS
Several changes are being made in conjunction with the upcoming 24PetWatch Pet Insurance program transition (for US clients only) that are applicable to ALL CLIENTS. We are making updates to functions related to Promotion for eligible Adopters.

The overall functionality will be the same, but we are making some changes to values in dropdown lists and labels in the some Outcome operations and the Animal View Report.

Please click here to find further details on these changes.
    Known Issue
    This issue affects Canadian Shelters and US Shelters when processing an adoption with the new 24PetWatch Trial of Insurance.  After completing an adoption where the adopter has received the 24PetWatch Trial of Insurance, a user can go back to the Animal tab and change the Promotion value to "No", which changes the Promotion value displayed in the Animal Operation Grid to "Offer" instead of "Trial".  The change does not affect the Adopter Downloads.  Adopter Downloads will correspond with the settings in the Promotion field when the adoption process was initially completed.  We have determined the cause and are implementing the solution.  Testing is in progress and a deployment date will be scheduled upon completion. 

    • This issue has been resolved as of Thursday, September 15, 2016.

NOW LIVE 9/1/2016: Changes to 24PetWatch Pet Insurance for U.S. Clients
A few months ago we let you know about our upcoming transition to a new insurance underwriter, The North River Insurance Company. As you are aware, this change required us to temporarily suspend offering 24PetWatch Pet Insurance Programs. We’re pleased to say, we’re almost ready to re-introduce our new line of 24PetWatch Pet Insurance Programs including our new Trial of Insurance.

At the beginning of September 2016, 24PetWatch Pet Insurance Programs will be back, for good! The Adopter Downloads generated with an Outcome Adoption through PetPoint, for approved states, will offer the new 24PetWatch 30-Day Trial of Insurance Program instead of the Trial from Hartville Pet Insurance.

Please click here to find further details on this change.

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Stir Things Up with Follow-Up!
Taking too long to update records? Wish it were quicker and easier? Then come join us for an exceptional new class. Our expert PetPoint Trainers are ready to show you how to make updating records a breeze!
    Stir Things Up with Follow-Up! 
    Do you feel like you are spending entirely too much time individually updating records? Or do you have a sneaking suspicion that your database has incomplete records, but you are not sure how to go about fixing the issue? Get some tips and learn all about the Follow-up feature to quickly and efficiently complete multiple to-do’s and save yourself loads of time!
    • Wednesday, September 28th at 1:00 pm EDT

PetPoint Experts Reveal Their Favorite Reports - This is a MUST SEE!! 
Please join PetPoint experts Meg Earsley, Lauren Jackman, Lia Zilavetz, and Kayla Ticen for a session all about their favorite reports! Watch as they demonstrate the power of the Report Website and Standard Reports available to all clients. Reports demonstrated will include operational, mailing lists, revenue, medical and more. Learn how you too can utilize them to ensure you have quality information at your fingertips. Come with your questions and leave with troubleshooting tactics, as well as tips and tricks to make our favorite reports, your favorite reports! 
    Our Favorite Reports aka Everything You Ever Wanted to Know About Reports (But Were Afraid to Ask!)  
    Join us as we demonstrate the reports we feel are the most useful for day to day shelter operations. We will also be showcasing our favorite reports and why we believe they should be your favorites too. Feel free to come with any current reporting questions you may have and our experts will answer it for you live. 
    • Thursday, September 29th at 12:00 pm EDT

    Click here to sign up!

Upcoming Learning Lab Webinars:
    Enterprise Builder Basic Workshop:
    Join us for this four part series running weekly each month. We start with Basics-101 and graduate to Custom Kennel Cards, Documents and Crosstabs. Click the link below to see session days/times and to register.
    Enterprise Advanced Builder Workshop:
    In our advanced classes, we will take a closer look at the details of Builder creation and help you unlock the secrets of formulas, filters, filling in a template and combined reports. Click the link below to see session days/times and to register.

    Click here to register and learn more about all of our online learning opportunities. classes.
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Monday, September 26, 2016