New Enterprise Feature - Custom Contract Replacement is Now Available
Enterprise Clients are now able to take advantage of our newest feature, Custom Contract Replacement, which allows you to replace standard PetPoint contracts with custom documents you build in the Document Builder. This allows for the custom document to be accessed instead of the PetPoint version.
Click here to learn more!
Action Required: Capturing Consent to Email Adopters
Changes have been released to your PetPoint database to allow for people to opt in or out of email communications. A person must provide consent to share their contact information with Pethealth, Inc. for the purposes of receiving the 24PetWatch Gift of Insurance, and License Renewal Notices.
Opt In choices appear on the Edit Person > Contacts tab, during an Adoption, or during License and Online License Creation and Renewal.
It is important for your staff to explain to your customers that opting out of communications will remove the gift and offer of insurance options, and your ability to send them license renewals.
Click here to read the documentation and FAQ.
Petango Editor Link to View Videos
An issue is currently prohibiting users from being able to preview a video that they have uploaded through the Petango Editor logins only. As a temporary solution, users logging in as a Petango Editor will see a link directly to YouTube where they may preview an uploaded video. We expect to return to previewing videos from within PetPoint as soon as possible, and apologize for any inconvenience this may cause in the meantime.
Changes to the PetPoint URL
The PetPoint URL has updated to: https://sms.petpoint.com/sms3. Please update your bookmarks or any other places you have the previous URL stored. Be certain to share this message with your IT team to discuss any internal network changes they may need to address.
Thank you for your time and attention to this matter, please let us know if you have any questions.
Announcing New Courses in the PetPoint Learning Center: Medical!
The PetPoint Learning Center is a new hub providing training for the PetPoint software including brand new Learning Center Courses that provide targeted, engaging, and interactive online training on PetPoint use and functionality. There are two new PetPoint Learning Center courses: Medical Setup and Medical Entry & Reporting. Enroll in these courses today by visiting the PetPoint Learning Center, clicking on Catalog, then on the appropriate course title or the PetPoint Medical category.
The Learning Center is accessible to all PetPoint users, with the convenient new ability to complete PetPoint training anywhere, anytime, on any computer with Internet access. Each course in the Learning Center is designed for efficient, hands-on learning, so that users can independently acquire the skills needed to make the most of PetPoint.
Click here to learn more and get started !
Need Help? Join S.O.S. to Talk to a PetPoint Trainer
The S.O.S. (Support Open Sessions) are your chance to meet with a trainer, bring your questions and get answers live! Sessions are held every weekday. Click here to drop in and get the help you need.
Monday at 2 pm – 3 pm Eastern
Tuesday at 10 am – 11 am Eastern
Wednesday at 12 pm – 1 pm Eastern
Thursday at 4 pm – 5 pm Eastern
Friday at 11 am – 12 pm Eastern