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Communication Center
What's new in PetPoint from 10/27/2016

Untitled Document COMING NOVEMBER 1st, 2016
We are pleased to announce that beginning November 1, our shelter partners will have the option available to them to choose “mixed” as a primary breed!
    Please click here to find further details on these changes.

NOW LIVE! - Changes and Improvements to Petango! 
The URL for your online animal listings has changed. All references to in your website’s code need to be updated to All changes must be completed by November 18, 2016 as the old URL will be retired. Any online animal listings not updated to the URL will no longer work and listings will not display. 
    Webservices and iFrame Users Need to Know:
    Webservices and iFrame users must update your scripts to use the new host name (

    Please click here to find further details on these changes.
Release Notes for Thursday, October 27th, 2016
Changes and enhancements released overnight to your database: 
  • Promotion – Georgia and Illinois to receive the Call In Adopter Download.
  • Georgia and Illiniois - Call In Resend Email will be emailed from Admin > Search Promotion and Resend email button is disabled 7 days after Adoption operation Release Date.
  • Fixed an issue in Outcome Adoption - Animal was receiving 24PW Trial (C&F) even though does not meet age requirement.
  • Fixed an issue in Outcome Adoption - system was selecting 'Offer' instead of 'Promotion' for eligible Promotion animal.
  • Fixed an issue in File Storage - PRO databases do not see Delete link for Files on Intake and Outcome records.
  • Fixed an issue where OLL transactions processed but do not show up as a receipt in PetPoint.
  • Fixed an issue where a late fee for OLL applied too early based on set up.
  • Fixed an issue in Euthanasia results, Authorized date/time set to the future as well as Scheduled date/time set to the future was resulting in incorrect error message.
  • Fixed an issue where Intake Transfer was displaying agency member on Summary but not on AVR.
  • Fixed an issue in Consent History where latest Consent History was not created.
  • Subtypes have been added to the Sublocation of "Pet Supplies Plus" and "Tractor Supply."
  • Unattached animal list will include new animals created from deleted/canceled operations. Example: Complete Intake > Stray with newly created animal > Delete the Intake > Animal will go on Unattached Animal List.
  • Fixed an issue in which cancelling a Lost/Found report was causing an error message.

Known Issue

    When attempting to make edits to a Person record, users were getting the “…Complete Address Required…” error message causing the user to be unable to complete the Person Update action.  Additionally, a bug in License, after creating a new person, the Details tab was not present and messaging was inconsistent.

     These issues have been resolved as of Friday, October 28, 2016.

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4 Things an Admin Should Do Every Week to Keep Your Data Clean
    Have you ever heard the saying, “trash in/trash out?” When it comes to your data, accurate reports are crucial. To achieve this, your data must be “clean,” meaning no incomplete, duplicate, or unattached records. Join us for this session as we will focus on the 4 things an Administrator should review each week can save you hours of headache later on. We’ll help you quickly find bad data and then fix it! Finally, we will discuss best practices and ideas to help reduce the number of corrections needed through communication and follow-up processes. 
    • Friday, October 28th, at 2:00 pm EDT

Increase Productivity with Care Activity!

    Let PetPoint help you track ALL of your organization’s programs! Do your animals have activities outside of intakes and outcomes? Are binders and spreadsheets tracking this information for you? Learn how PetPoint's Care Activity functionality can help you track, analyze and showcase your programs and the impact they have on your animals and your community!
    Please note: This session applies to all PetPoint versions which includes Lite, Professional and Enterprise.
    • Monday, October 31st, at 9:00 am EDT
      Click here to register and learn more about all of our online learning opportunities.  

Upcoming Learning Lab Webinars:
    Enterprise Builder Basic Workshop:
    Join us for this four part series running weekly each month. We start with Basics-101 and graduate to Custom Kennel Cards, Documents and Crosstabs. Click the link below to see session days/times and to register.

    Enterprise Advanced Builder Workshop:
    In our advanced classes, we will take a closer look at the details of Builder creation and help you unlock the secrets of formulas, filters, filling in a template and combined reports. Click the link below to see session days/times and to register.

    Click here to register and learn more about all of our online learning opportunities.
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Friday, October 28, 2016