Please sign in to continue
Shelter ID:
User Name:
Communication Center
What's new in PetPoint from 6/29/2016

Untitled Document Now Live: Changes to 24PetWatch Pet Insurance for U.S. clients
Pethealth, provider of 24PetWatch Pet Insurance, is making the transition from our current underwriter, Praetorian Insurance Company, to The North River Insurance Company. The process of moving to a new underwriter will require us to temporarily suspend offering the 24PetWatch Pet Insurance products, both the Gift of Insurance and our Core product.

We know the Gift of Insurance is valued by your organization and adopters – so we’re happy to report that there is a plan in place throughout the transition. Starting today, June 29th, 2016 through to September 2016 we are offering products from the Hartville Pet Insurance program underwritten by the United States Fire Insurance Company, including a Trial product for adopters that will provide 30 days of accident coverage at no upfront cost.
    Known Issue
    The history is not being saved when the Person has given their consent prior to the deployment and is giving consent on a new adoption record. We realize this is a serious issue and we are able to capture consent from the Outcome – Adoption record but the updated consent will not be displayed in Status History. We are working to determine a solution and to ensure consents not stored in history will be updated when the fix is deployed to production.
    • This issue has been resolved as of Thursday, June 30, 2016.
Please click here to find further details on this change.

Temporary Change to Opt-In Consent for Adoptions for U.S. Clients
Pethealth is dedicated to protecting privacy and insuring that personal information is kept current, confidential and secure. We are committed to strict guidelines of confidentiality and security to responsibly safeguard our customer's information. We are in the process of making updates to our Opt-In Consent language for all PetPoint clients that will begin on July 6, 2016.

Beginning Wednesday, June 29, 2016, we will be making a temporary change to the Opt-In Consent language in the Outcomes – Adoption Details tab ONLY, for U.S. clients. This change will include some additional consent language in the Opt-in Consent section of the Details tab with a Yes/No selection dropdown. This change will be in place through July 5th. Beginning on July 6, 2016, the full Opt-In Consent changes will be in place, which will affect all clients.

There will be no opt-in changes for groups in the following states: CA, FL, SC, and NH.

Please click here to find further details on this change.

Basics and Beyond: PetPoint Summit Seminars - Now Available Online!
We invite you and your organizations to join us for the fully interactive and complete Summit courses now available online. The Basics and Beyond series promises to take users a step beyond data entry and help to make PetPoint a tool to make work flow more smoothly as well as understanding your organization and then animals in it more clearly.

These classes will be listed as Basics and Beyond and each class will be hosted by an expert PetPoint Trainer! So please join us for the following:
    Accurate and Valuable Data – Housekeeping Best Practices for Your Database
    Join us as we build an Action Plan to help you proactively monitor and maintain your data, making it accurate and valuable!
    • Friday, July 1st at 4:00 pm EDT
Click here to sign up. Space is limited, so be sure to sign up today!

Advanced Builder Tools - Become a Builders Expert
Are you ready to learn the ins and outs of Builders? Need to make more in-depth reports? Want to create specialized reports? Then come join us for Advanced Builder Tool sessions. In these sessions, our expert PetPoint Trainers will demonstrate and walk you through the more advanced functionality Builders offers. Come learn to create the reports you have always wanted.

Advanced Builder Tools - Session Overviews, Dates, and Times:
    Familiarizing with Filters
    In report writing, filters can be the difference between data overload and data understanding. In this session, participants will learn how to successfully integrate varied filters into their reports.
    • Thursday, July 7th at 12:00 pm EDT

    Training on Templates
    Utilizing Builder Templates allows you to create your own unique, branded work while incorporating PetPoint fields into the completed document or kennel card. This session will demonstrate how this functionality can be incorporated into your organization’s use of the Builders.
    • Thursday, July 14th at 12:00 pm EDT

    Demonstrating Dashboards
    Dashboards allow you to instantly see how your organization is performing in a visual result of your created reports. Participants in this session will learn how to incorporate this into their organization’s reporting offerings.
    • Thursday, July 21st at 12:00 pm EDT

    Capturing Chained Creations
    Creating reporting “Chains” can allow you to see multiple reports in one awesome creation! Learn how to use this functionality like a pro in this informative session.
    • Thursday, July 28th at 12:00 pm EDT
Click here to sign up. Space is limited, so be sure to sign up today!

Upcoming Learning Lab Webinars:
    Enterprise Builder Basic Workshop:
    Join us for this four part series running weekly each month. We start with Basics-101 and graduate to Custom Kennel Cards, Documents and Crosstabs. Click the link below to see session days/times and to register.
    Enterprise Advanced Builder Workshop:
    In our advanced classes, we will take a closer look at the details of Builder creation and help you unlock the secrets of formulas, filters, filling in a template and combined reports. Click the link below to see session days/times and to register.
Click here to register and learn more about all of our online learning opportunities. classes.

The S.O.S. (Support Open Sessions) are your chance to meet with a trainer, bring your questions and get answers live!
Sessions are held every Monday, Wednesday, and Thursday. Click here to drop in and get the help you need.
  • Monday at 2 pm – 3 pm Eastern
  • Wednesday at 12 pm – 1 pm Eastern
  • Thursday at 4 pm – 5 pm Eastern
Copyright © 2004-2016 Pethealth Inc. (
Saturday, July 2, 2016