Increased call center staffing due to Hurricane Michael
With Hurricane Michael travelling up the US East Coast, our thoughts are with our shelter partners and adopters affected by this. We are committed to assisting you during this difficult time and have increased call center staffing. You may still experience a delay, however please know we are here to help and can also be reached via the Report a Lost Pet page on www.24PetWatch.com or via Live Chat.
Release Notes: Changes and enhancements released to your database October 2, 2018
Added Consent section to the Release tab of Follow Up to capture consent for Deferred releases Updated accepted values for 911 Pet to accept chips that start with the numbers 911 or 9 Updated accepted values for MicrochipID Systems / Buddy ID to accept chips that are 10 characters and start with the characters 0A01 Updated accepted values for Petidco / Smart Tag to accept chips that are 15 digits and start with the number 987 Added new fields to builders Created By and Last Updated By in Ownership and Ownership History Categories Fixes an issue preventing those with the General Access User Role from adding a photo to a Person record Hides sections on Edit Follow Up when the user clicks Apply Selection after selecting more than one animal for Outcome and Release. Follow Up can only be used to process one scheduled Outcome or Release at one time Fixes an issue which captured the Last Updated By field incorrectly when users viewed a medical record Fixes an issue allowing locked records to be edited Updates the message when processing a backdate on adoption for clarity. Messaging now reads: Adoptions cannot be backdated more than 2 days. Please enter a valid Status Date/Time Fixes an issue causing a timeout error message on the Intake with Results Extended report Fixes an issue causing a timeout error message on the Case Activity Detail report Fixes an issue calculating previous foster visits in the results for the Animal Length of Stay report when selecting Exclude Foster LOS in the parameters
We need a few words with you...your email address
Email addresses is now mandatory for each PetPoint user account. More information about this change can be read in our notification emails: PetPoint Notification: We need a few words with you...your email address PetPoint Notification: Just another friendly reminder that we need your email addresses
PetPoint and Twitter Integration
As part of an ongoing effort to align the business needs of Pethealth, we have made a change to our Twitter integration that will require PetPoint administrators to refresh their Twitter accounts today. If your shelter has set up Petango to integrate with your Twitter account, you will need your PetPoint administrator to sign out of Twitter from within PetPoint and sign back in to refresh the connection. Twitter posting will work the same and no changes are needed. This step will ensure your Twitter pet posts continue to work as expected. More information about this change can be read in our notification email: PetPoint Twitter Integration!
Check out our Training Recordings by logging in and going to Support; Learning Center In the PetPoint Learning Center you will find recordings to previously held webinars available to you 24/7! Use them to brush up on your own PetPoint knowledge or use them to help train new staff and volunteers. Click here to view the list of upcoming live trainings.